Refund policy

✅ Availability of Returns (Photo or Video Proof)
1️⃣ Product damage/defect (breakage, defect, diamond drop) → Returnable or refundable
2️⃣ Wrong product (wrong style, color, size) → Can be returned or refunded
3️⃣ Orders not delivered (more than 30-45 days) → Free reissue or refund
❌ Non-refundable
1️⃣ Personal reasons dislike (style, color does not match expectations)
2️⃣ Customized products (engraving, exclusive customization)
3️⃣ Products after wearing (involving hygiene and safety, unless there are quality issues)
💰 Return and exchange processing

• Low value orders (<$50): 50% partial refund or discount coupon to avoid return costs
  
• High-value orders (>$50): Returns are supported, and the buyer bears the shipping cost
  
• Product damage: The buyer provides photo evidence, refund or reissue directly

📌 Return Process
1️⃣ Customer submits return request (order number + broken/wrong product photo)
2️⃣ You review whether you meet the return and exchange policy
3️⃣ Eligible for returns:

• Supplier support → Customer sends back, refund/exchange upon receipt of goods
  
• The supplier does not support → direct refunds or provide coupons

4️⃣ Not eligible for returns: Explain the policy and offer discount coupons to reassure customers